FAQs

How long will my order take to arrive?

Most orders will be shipped within 2 to 3 business days.

Estimated delivery within Australia: From 5 to 15 working days. 

I need to change the delivery address of my order.

Please email us at hello@siriusandco.com.au with your order number and new shipping address. 

Please note: this cannot be changed once the order has been shipped and the customer will have to redirect the parcel through auspost. 

Do you offer bulk discounts?

We offer wholesale orders, please get in touch with us via email at hello@siriusandco.com.au and we can discuss your order requirements.

My order was damaged in transit. 

For breakages please contact us via email at hello@siriusandco.com.au within 72 hours of your receiving your parcel with photos of the damaged products.

Store credits will be issued at the discretion of Sirius & Co.

I don't like what I ordered, can I return it?

For exchange requests, please contact us via email at hello@siriusandco.com.au within 72 hours of your receiving your parcel.

Store credits will be issued at the discretion of Sirius & Co.

I want a refund.

We currently do not offer refunds or exchanges for sale items, however if your order was damaged in some way please contact us via email at hello@siriusandco.com.au and we will respond within 3 business days.